ABOUT YOU
Customer Service Automation: JIRA‑triggered multi-system provisioning (Scale, Zendesk, phone support) + automated Zendesk reports.
Erfolg spricht Klartext
- 500+ auto‑provisioned accounts
- 10 h/week saved
- Go live in 4 weeks
10
The time saved results in shorter support queues and demonstrably increases customer satisfaction.
500+
With each automatically created agent profile, ABOUT YOU saves just under ten minutes of manual effort and eliminates typing errors.
04
The short development phase ensured that the project was able to go live before the seasonal peak.
12
Permanent support ensures that new systems are immediately connected and workflows are continuously improved.
Manual account creation & reporting slowed DOWN ABOUT YOU's support.
10 h/week less manual effort, this gives ABOUT YOU a clear advantage in daily operations.
500+ accounts created, this gives ABOUT YOU a clear advantage in daily operations.
Go‑live in 4 weeks, this gives ABOUT YOU a clear advantage in daily operations.
Low-code automations (Make, APIs) provide agents & reports end-to-end.
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